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: Attensity Analyze gives customer service organizations the tools to analyze subscriber conversations across external media, including review sites, blogs, forums, Twitter, Facebook, YouTube videos, mainstream news sites, and others, as well as the free-form notes stored in internal sources such as customer relationship management or contact center notes, surveys, and incoming e-mail, and to relate those conversations to internal data on sales figures, inventory numbers, customer service records, and more.
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NEC Pulls Packard Bell PCs in US
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: MicroMain Corporation provides software and services for computerized maintenance management systems (CMMS)/enterprise asset management (EAM), facility management, and capital planning to organizations worldwide.
Can You Add New Life To an Old ERP System?
Getting ERP transaction data into a summarized form that is useful to knowledge workers is one way to extend the value of your ERP system. This article discusses the advantages that can be gained by moving ERP and other transaction data to a data warehouse.
: Can You Add New Life To an Old ERP System? Can You Add New Life To an Old ERP System? William R. Friend - October 31, 2003 Read Comments Featured Author - * William R. Friend - October 31, 2003 Introduction Recently, TEC featured an article by Olin Thompson titled, The Old ERP Dilemma: Replace or Add-on which discussed options available to companies who want to add business functionality to their Old ERP systems. Certainly, there are many options now available in new business functionality that
The Mobile Print Enterprise
The widespread adoption of smartphones and tablets, the growth of cloud computing, and the increased need for convenience printing means that organizations must provide employees with a secure and simple managed approach to mobile printing. Read this report and learn about the market drivers for mobile printing in the business environment and some of the best practices for building a mobile print strategy.
: Workstation, Notebook or Netbook, Mobile Phone (Smartphone), Platform as a Service (PaaS) Related Industries: Industry Independent Related Keywords: digital mobile workplace, mobility, mobile printing, managed print services, cloud computing, security, wireless printing, cloud printing, what is cloud computing, cloud print, cloud computer, the cloud, cloud storage, cloud computing companies, cloud computing wiki, cloud hosting, cloud
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: 2011 enterprise 2.0, Cloud Computing, collaboration, crowdsourcing, e2conf, goal management, HCM, human capital management, learning management, lms, people performance, performance management, SaaS, saba centra, saba social, saba software, sfsf, social software, SuccessFactors, talent management, web 2.0, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
Server and Desktop Solutions: What the Research Means for Small and Medium Enterprises
Different types of organizations show distinct preferences when assigning importance to the criteria on which to base their operating system selection. Small and medium enterprises need to carefully analyze the available data to accurately evaluate their strategic IT investments.
: Server and Desktop Solutions: What the Research Means for Small and Medium Enterprises Server and Desktop Solutions: What the Research Means for Small and Medium Enterprises Igor Grubisic - December 20, 2006 Read Comments Small and medium enterprises (SMEs) must carefully consider which of the two major operating systems (OSs) available—Microsoft Windows or Linux—will better serve their needs and be more cost-efficient to implement. Based on analytical hierarchy process (ADH), the research below
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support » The TEC Blog
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A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.
: customer experience management software, customer service experience, cem software, customer experience, customer intelligence, customer experience solutions, customer experience software, customer experience manager, customer relationship management, customer satisfaction, customer loyalty, customer satisfaction survey, customer relations, customer experience strategy, customer feedback, cem, customer relationship, customer service, sentiment analysis, customer sentiment, social media channels, LARA, LARA methodology, Attensity, Attensity Analyze, Attensity Respond, voice of the customer, .
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